Recoveries Agent
Job Title: Recoveries Agent
Department / Location: Call Centre, Leeds
Reports to: Team Leader
Hours of Work: The hours of work will be 35 hours (full time) and 20 hours (part time) to service the following opening hours;
Monday to Friday 8am to 9pm Saturday and Sunday 8am to 6pm and bank holidays. Working patterns will be agreed upon at interview however some flexibility may be required according to workloads.
Salary: £16500 (full time) £9405 (part time)
JOB PURPOSE
To maximise collections returns for our varied client base by understanding the debtors’ circumstances and ensuring that all actions achieve the best outcome for the debtor and our clients.
PRINCIPAL ACCOUNTABILITIES
- Dealing with Inbound and Outbound telephone calls and correspondence to ensure that client service levels are achieved
- Negotiating payment arrangements with customers or their authorised representatives
- Ensuring that the business remains compliant with Client and regulatory requirements
- Using an automated dialling system to ensure maximum contact
- Client contact is required in order to resolve complex queries
- Any other ad hoc tasks as directed by your line manager
PERSON SPECIFICATION
- Self-motivated and target-driven
- Able to prioritise workload to meet client deadlines without close supervision
- Reliable, flexible and professional
- Excellent communication skills
- Effective team worker
TECHNICAL SKILLS/QUALIFICATIONS
- A minimum of 6 months experience in a collections or recoveries environment is essential
- Sound PC literacy
- A professional telephone manner
- Competent use of MS Word and Excel
