Careers

Careers

Litigation Officer

Start Date: 10/05/2022 | End Date: 10/06/2022

Salary: £21,000 to £26,500

Job Title:

Litigation Officer

Location:                    

Leeds / Homeworking

Reports to:                 

Operations Manager

Hours of Work:          

8 hours between 07.00 – 18:00 Monday to Friday with 1 hour unpaid for lunch

Flexibility is required according to workloads.

Salary:                       

£21,000 to £26,500 (depending on experience)

Date:                           

May 2022

JOB PURPOSE

Your role will be to support the Team Leader in providing to drydensfairfax varied client base a professional, efficient, and effective debt recovery litigation service in respect of unsecured consumer debts.

YOUR TASKS

  • To ensure all internal and external SLA’s set in relation to your caseload are achieved (including activities by those supporting you).
  • To communicate professionally and effectively with clients, 3rd parties, debtors/customers and colleagues by phone and in writing.
  • To provide training and mentoring support to Assistants and other less experienced staff. 
  • To deliver successfully to a high standard combined with the expected level of output for the activities actioned. 
  • To negotiate with debtors and 3rd parties to maximise the net recovery level achieved for the client.
  • To comply with all regulatory and ethical standards (including the principles of ‘Treating Customers Fairly’).
  • To adhere to all client requirements.
  • To refer all complex/defended hourly rate activity promptly to the Technical Team.
  • Potential involvement in: client meetings; client billing and reporting; embedding client changes; testing changes to system; workload allocation; new client take on set up.

     ABOUT YOU

  • Ability to make decisions/recommendations based on legal knowledge and commercial acumen.
  • Initiative to achieve deliverables with minimal supervision.
  • Ability to thrive under pressure, responding with flexibility to varying work volumes.
  • Competent negotiation skills.

YOUR SKILLS

  • Experience in consumer debt collection and debt recovery litigation (including County Court Rules) is essential.
  • Ability to communicate – both in writing and verbally - in a professional and effective manner.
  • Competent use of MS Word and Excel.

About us…

As one of the UK’s largest law firms focused solely on the recovery of debt, we appreciate the role we play in representing the industry and our clients to deliver real commercial results whilst preserving customer relationships. That’s why year on year we have been recognised as one of the top tier firms in the UK by leading independent legal directory, The Legal 500.

We are also part of the Arrow Global Group a European based regulated business operating in five different geographies, with over 9 million customer accounts, delivering strong financial returns. Our Purpose - building better financial futures.

This is a fantastic opportunity to join an organisation who are committed to making their service personalised and client focused by being transparent and delivering tailored solutions.  Our office is based in Leeds City Centre in a great location close to local shops, bars, restaurants and transport links.

Your usual place of work will be Leeds. The Company may however require you to work from your home address for all or part of your working week. For the avoidance of doubt, this means that you have two places of work, your office base and your home address. You must have reliable internet connection at your home address.

What we can offer you…

Apply now for a chance to craft your own career path and join our talented teams.  You’ll receive fantastic training and support, and a fantastic working environment too!

We offer a competitive salary and benefits package and we pride ourselves on rewarding success with our excellent annual bonus scheme:

  • 25 days holiday + bank holidays
  • Length of service holidays (1 day per year up to 5 years)
  • Life assurance pay 4 x annual salary
  • Company sick pay (10 days in a rolling 12 months)
  • Income protection paid by the company
  • Private medical insurance paid by the company (classed as a benefit in kind)
  • Cycle to work scheme
  • Pension scheme matching 5%
  • Employee Assistance Programme
  • Plus flexible benefits available to purchase including dental plan, gadget scheme, buy and sell holidays, gymflex and give as you earn.

We also have an employee recognition scheme and our charity foundation that allows employees to nominate as many registered charities as they like to receive a donation of up to £500 each.

Please note – we are an equal opportunities employer and authorised and regulated by the Solicitors Regulation Authority and Financial Conduct Authority - we will conduct credit, fraud, criminal record and 5-year reference checks as part of our pre-employment screening.