Careers

Infrastructure Analyst

Start Date: 11/09/2024 | End Date: 25/09/2024

Salary: 0

Job Title: Infrastructure Analyst

Department / Location: Hybrid - Leeds / Home Working

Reports to: Head of IT

Hours of Work: 35 hours a week (between the hours of 09.00-17.00) – 1 hour for lunch (some flexibility may be required according to workloads).

Salary: £40,000 to £50,000

Your Role

The ongoing success and growth of Drydens Solicitors is built on having effective, reliable and well-managed IT infrastructure to support its mission-critical business systems.

As part of the IT Infrastructure team, you will be responsible for all aspects of our IT infrastructure as well as offering expert technical guidance and support to your colleagues in the IT Services team.

In addition, you will also undertake various project related tasks to ensure timely delivery of our technical projects.

You will be working within a team of 2 Infrastructure Analysts and will collaborate with other teams both within Drydens Solicitors and the wider Arrow Group of companies.

Flexibility with working hours is essential, with overtime as and when necessary, and being part of the on-call rota to provide out-of-hours support

Your Tasks

• Administer, manage, and maintain core IT infrastructure systems and services hosted both on-premise and in Microsoft Azure
• Our infrastructure includes: high-availability Microsoft SQL server, Entra ID and Active Directory, Office 365, Microsoft InTune, local and wide area networks including Fortigate firewall and VPN solutions, physical and Azure desktop and server estate, Veeam backup, IP telephony.
• Investigate relevant new technologies
• Document existing and new IT infrastructure and associated processes
• Liaise and work alongside third-party service providers, venders and group entities
• Define and implement appropriate test plans, disaster recovery and penetration tests etc
• Performance and cost optimisation and capacity planning
• Proactively find resolutions to known issues and improve “first time fix” levels
• Management of security solutions, including firewalls, endpoint protection, mail filtering, intrusion detection
• Maintain security by monitoring our systems for potential vulnerabilities, identifying risks, and taking action to mitigate them
• Support the Root Cause Analysis process for significant issues
• Provide first point of contact for all IT Infrastructure related escalation

Your Skills and Experience

About You

• Highly motivated, proactive, with a “can do” attitude
• Service focused, having the ability to understand the requirements of customers, clients, and internal colleagues
• Logical and analytical approach to problem solving
• Can switch focus quickly, and juggle priorities as and when the need arises
• Unfazed by obstacles and issues; remains focused to deliver whilst under pressure and despite setbacks
• Good communication skills, both written and verbal, and able to communicate with both technical and non-technical audiences at all levels
• Keeps abreast of developing and emerging technologies

Essential Skills

• A proven track record in the administration of a corporate IT environment including server, network, and cloud environments
• In depth knowledge of Microsoft Windows Server operating system roles and applications including Active Directory, Group Policy, File and Print services, IIS, WSUS and SQL Server and related security
• Experience of Tenant level administration of 365 solutions and services
• Knowledge and understanding of LAN, WAN, and VPN connectivity, including firewalls
• Experience of Microsoft Azure configuration, optimisation and security
• Broad understanding of Microsoft desktop operating systems and Microsoft Office applications
• Experience deploying and managing client software and policies using Microsoft InTune

Desirable Skills

• Experience configuring Fortigate firewalls
• Working towards or holding of a Microsoft certification for Windows Server operating systems (MCSA, MCITP, MCTS) or other vender related certification
• Experience defining Infrastructure-as-Code using Terraform
• Experience of industry frameworks  and standards (ITIL, ISO 27001, PCI DSS etc.)

About us…

As one of the UK’s largest law firms dedicated to debt recovery, we play a crucial role in delivering real commercial results while preserving customer relationships. Recognised annually as one of the top-tier firms in the UK by The Legal 500, we are part of the Arrow Global Group, operating in five geographies with over 9 million customer accounts.

This is an opportunity to join an organisation committed to a personalised, client-focused service. Our office is in Leeds city centre, offering proximity to local amenities.

Your usual place of work will be Leeds, with the possibility of working from home, a reliable internet connection at your home address is required.

What we can offer you:

We offer a competitive salary and benefits package, including an excellent annual bonus scheme:

• 25 days holiday + bank holidays
• Length of service holidays (1 day per year up to 5 years)
• Life assurance (4 x annual salary)
• Company sick pay
• Income protection
• Private medical insurance
• Cycle to work scheme
• Pension scheme matching 5%
• Employee Assistance Programme
• Flexible benefits including dental plan, gadget scheme, buy and sell holidays, gymflex, and give as you earn.

We have an employee recognition scheme and a charity foundation allowing employees to nominate registered charities for donations.

Apply now to shape your career path and join our talented teams. Benefit from fantastic training, support, and a great working environment.

Please note – we are an equal opportunities employer, authorised and regulated by the Solicitors Regulation Authority and Financial Conduct Authority. Pre-employment screening includes credit, fraud, criminal record, and 5-year reference checks.