Start Date: 18/05/2022 | End Date: 30/06/2022
Salary: Â£17,290 to Â£21,000
Department / Location:
Unsecured Litigation, Leeds / Homeworking
Hours of Work:
35 hours a week (Some flexibility may be required according to workloads)
£17,290 to £21,000 per annum (dependant on experience)
Your role will be to support the Team Leader and the Officers in providing to drydensfairfax varied client base a professional, efficient and effective debt recovery litigation service in respect of unsecured consumer debts. The support tasks will be generally administrative but may involve being accountable for specific litigation processes.
To work to and achieve all internal and external SLA’s set in relation to the administrative and support activity.
To communicate professionally and effectively with clients, 3rd parties, debtors and colleagues by phone or in writing. This may include client billing and reporting.
To issue proceedings and enforcement action appropriately, accurately and in accordance with the court rules.
To deliver successfully to a high standard of quality combined with the expected level of output for the activities actioned.
To negotiate with debtors to maximise the net recovery level achieved for the client.
To comply with all regulatory and ethical standards (including the principles of ‘Treating Customers Fairly’).
To adhere to all client requirements.
Ability to thrive under pressure, responding with flexibility to varying work volumes
Competent negotiation skills
Experience in consumer debt collection and debt recovery litigation (including County Court Rules) would be advantageous.
Ability to communicate – both in writing and verbally - in a professional and effective manner.
Competent use of MS Word and Excel.
As one of the UK’s largest law firms focused solely on the recovery of debt, we appreciate the role we play in representing the industry and our clients to deliver real commercial results whilst preserving customer relationships. That’s why year on year we have been recognised as one of the top tier firms in the UK by leading independent legal directory, The Legal 500.
We are also part of the Arrow Global Group a European based regulated business operating in five different geographies, with over 9 million customer accounts, delivering strong financial returns. Our Purpose - building better financial futures.
This is a fantastic opportunity to join an organisation who are committed to making their service personalised and client focused by being transparent and delivering tailored solutions. Our office is based in Leeds City Centre in a great location close to local shops, bars, restaurants and transport links.
Your usual place of work will be Leeds. The Company may however require you to work from your home address for all or part of your working week. For the avoidance of doubt, this means that you have two places of work, your office base and your home address. You must have reliable internet connection at your home address.
What we can offer you…
Apply now for a chance to craft your own career path and join our talented teams. You’ll receive fantastic training and support, and a fantastic working environment too!
We offer a competitive salary and benefits package and we pride ourselves on rewarding success with our excellent annual bonus scheme:
- 25 days holiday + bank holidays
- Length of service holidays (1 day per year up to 5 years)
- Life assurance pay 4 x annual salary
- Company sick pay (10 days in a rolling 12 months)
- Income protection paid by the company
- Private medical insurance paid by the company (classed as a benefit in kind)
- Cycle to work scheme
- Pension scheme matching 5%
- Employee Assistance Programme
- Plus flexible benefits available to purchase including dental plan, gadget scheme, buy and sell holidays, gymflex and give as you earn.
We also have an employee recognition scheme and our charity foundation that allows employees to nominate as many registered charities as they like to receive a donation of up to £500 each.
Please note – we are an equal opportunities employer and authorised and regulated by the Solicitors Regulation Authority and Financial Conduct Authority - we will conduct credit, fraud, criminal record and 5-year reference checks as part of our pre-employment screening.