Senior Infrastructure Analyst

Start Date: 01/04/2022 | End Date: 30/06/2022

Salary: Market Rate

Job Title:

Senior Infrastructure Analyst


Leeds / Homeworking

Reports to:                 

Head of IT

Hours of Work:          

8 hours between 07.00 – 18:00 Monday to Friday with 1 hour unpaid for lunch

Flexibility is required according to workloads and requires on call support


Market Rate


March 2022


Responsible for the provision of hardware and software infrastructure support through optimisation and best use of all assets whilst ensuring we continue to develop systems and services to enhance both the user and client experience. You will also be required to undertake various project related tasks, to ensure timely delivery of our technical projects.


Work within a team of 2 Infrastructure Analysts.

Collaborate with other teams, including IT Service Delivery, IT Development, third party clients and suppliers.


  • Provide support for existing IT hardware and systems software
  • Investigate relevant new technologies
  • Administer, manage, and maintain core IT infrastructure systems and services, including multiple SQL server instances, Hyper-V server estate, Microsoft Exchange, Microsoft Active Directory (including DNS, DHCP, Group Policy) local area networks, physical and virtual desktop and server estate, NetApp storage, telephony, in-house dialler, remote access, backup, and disaster recovery solutions
  • Document existing and new IT infrastructure and associated processes
  • Liaise and work alongside third party service providers, venders and group entities
  • Define and implement appropriate test plans, disaster recovery and Penetration test etc
  • Proactively find resolutions to known issues and improve “first time fix” levels
  • Management of security solutions, including firewalls, endpoint protection, mail filtering, and web proxies
  • Support the Root Cause Analysis process for significant issues
  • Provide first point of contact for all IT Infrastructure related escalation


  • The role is highly dynamic with frequent changes in workloads and priorities.
  • Flexibility with working hours is essential, with overtime as and when necessary, and being part of the on-call rota to provide out-of-hours support


  • Highly motivated, proactive, with a “can do” attitude
  • Service focused, having the ability to understand the requirements of customers, clients, and internal colleagues
  • Logical and analytical approach to problem solving
  • Can switch focus quickly, and juggle priorities as and when the need arises
  • Unfazed by obstacles and issues; remains focused to deliver whilst under pressure and despite setbacks
  • Good communication skills, both written and verbal, and able to communicate with both technical and non-technical audiences at all levels
  • Keeps abreast of developing and emerging technologies



  • A proven track record in the administration of a corporate IT environment including server, network, and storage environments
  • In depth knowledge of Microsoft Windows Server 2019 operating system roles and applications including Active Directory, Group Policy, Exchange 2013 Hybrid, File and Print services, IIS, WSUS and SQL Server 2014 and related security
  • In depth knowledge of VMware ESXi 6.7 clusters on shared storage
  • Knowledge and understanding of LAN, WAN, and VPN connectivity, including firewalls
  • Broad understanding of Microsoft desktop operating systems and Microsoft Office applications
  • Demonstratable knowledge of NetApp OnTap 9.8 storage solutions
  • Demonstratable knowledge of FortiGate firewalls
  • UK driving licence and the ability to travel between our two datacentres located in Elland and Stockport when required.


  • Working towards or holding of a Microsoft certification for Windows Server operating systems (MCSA, MCITP, MCTS) or other vender related certification
  • Working knowledge of Office 365 and related cloud solutions such as Azure AD, Intune etc
  • Understanding of NetApp Snapcenter software
  • Ability to track and mitigate changes in security vulnerabilities 
  • Experience in an industry framework (ITIL, ISO 20000/27001 etc.)

About us…

As one of the UK’s largest law firms focused solely on the recovery of debt, we appreciate the role we play in representing the industry and our clients to deliver real commercial results whilst preserving customer relationships. That’s why year on year we have been recognised as one of the top tier firms in the UK by leading independent legal directory, The Legal 500.

We are also part of the Arrow Global Group a European based regulated business operating in five different geographies, with over 9 million customer accounts, delivering strong financial returns. Our Purpose - building better financial futures.

This is a fantastic opportunity to join an organisation who are committed to making their service personalised and client focused by being transparent and delivering tailored solutions.  Our office is based in Leeds City Centre in a great location close to local shops, bars, restaurants and transport links.

Your usual place of work will be Leeds. The Company may however require you to work from your home address for all or part of your working week. For the avoidance of doubt, this means that you have two places of work, your office base and your home address. You must have reliable internet connection at your home address.

What we can offer you…

Apply now for a chance to craft your own career path and join our talented teams.  You’ll receive fantastic training and support, and a fantastic working environment too!

We offer a competitive salary and benefits package and we pride ourselves on rewarding success with our excellent annual bonus scheme:

  • Hybrid Working
  • 25 days holiday + bank holidays
  • Length of service holidays (1 day per year up to 5 years)
  • Life assurance pay 4 x annual salary
  • Company sick pay (10 days in a rolling 12 months)
  • Income protection paid by the company
  • Private medical insurance paid by the company (classed as a benefit in kind)
  • Cycle to work scheme
  • Pension scheme matching 5%
  • Employee Assistance Programme
  • Plus flexible benefits available to purchase including dental plan, gadget scheme, buy and sell holidays, gymflex and give as you earn.

We also have an employee recognition scheme and our charity foundation that allows employees to nominate as many registered charities as they like to receive a donation of up to £500 each.

Please note – we are an equal opportunities employer and authorised and regulated by the Solicitors Regulation Authority and Financial Conduct Authority - we will conduct credit, fraud, criminal record and 5-year reference checks as part of our pre-employment screening.