Careers

CRM & Marketing Assistant Manager

Start Date: 04/09/2025 | End Date: 25/09/2025

Salary: £30,000+ DOE

Team: Client Services Team

Location: Hybrid (Leeds / Home Working)

Reports to: Commercial Director

Hours of Work: 35 hours per week (09.00 – 17.00) – 1 hour for lunch (some flexibility may be required according to workloads)

Salary: £30,000 + depending on experience

YOUR ROLE:

This hybrid role will be essential in helping us to promote the business and secure new work whilst supporting the Client Relationship Team in retaining the great relationships we already enjoy with our clients.

We are a leading UK law firm dealing with the recovery of portfolios in excess of £100,000 for lenders, debt purchasers and commercial businesses.

YOUR TASKS:

Client Relationships:

• Supporting Client Service Enhancement: Assist the CRM team in continuously evaluating and improving the quality of service provided to clients.
• Client Meeting Management: Aid in scheduling client review meetings, monitoring performance, and ensuring adherence to client service level agreements (SLAs).
• Documentation and Reporting: Assist with completing necessary documentation for client visits, audits, and post-visit tasks including meeting minutes and tracking post-visit actions.
• Microsoft Dynamics CRM – support and updating of the CRM system including email campaigns
• Management Information Development: Assist in managing clients' reporting requirements to develop a comprehensive suite of management information relevant to clients.
• Sales Support: Maintaining client and tender portals, support on tenders, and new business proposals for prospects.
• Other related tasks as required.

Marketing:

• Event Calendar Planning and Support: Collaborate to plan and support corporate events aimed at winning new clients and raising our profile in the market.
• Research and Communication: Conduct research and provide information to the CRM team for offering opinions to clients, trade press, and relevant third parties on industry topics.
• Website Management: Support the creation of material and literature for the firm's website.
• Social Media Management: Create and deliver engaging content to social media and campaigns driving traffic and engagement. Creating graphics in Canva and working with key stakeholders to help bring campaigns to life. Keeping an eye on trends in the industry to stay fresh.
• Other related tasks as required.

YOUR SKILLS & EXPERIENCE:

• Previous experience in client relationship management is essential.
• Previous experience in marketing is essential.
• Excellent communication and interpersonal skills
• Strong organisational and time-management abilities.
• Proficiency in MS Office suite and Canva/similar for proposals and collateral.
• Industry knowledge preferred.
• Proactive attitude and ability to work effectively in a team environment.
• Excellent attention to detail is essential.

WHY US?

Our Culture and Way of Working

We’re entrepreneurial, fast-paced, and decisive, working together safely and supportively. We trust our colleagues to make the right decisions and are brave enough to acknowledge mistakes and to learn from them. Celebrating success, we reward those who help us to achieve exceptional long- term results.

We’re inclusive and encourage our colleagues to be themselves. Our culture supports the difference that makes each of us unique. We’re open and eager to embrace new ways of working and have a diverse community, enriched by our local identities that works collaboratively to build a unified and dynamic organisation.

We believe that a supported flexible working approach helps us to retain valued colleagues, enhance wellbeing, increase motivation, and encourage a healthy work/life balance.

Our Values

Our stakeholders expect us to act in an ethical and responsible way, and this is at the heart of how we conduct our business. Our Group-wide values support this philosophy, and we seek out and reward behaviours that will make us more sustainable, responsible, and successful.

Our Environmental, Social and Governance (ESG) Commitment

We believe that to succeed as a business, our colleagues should represent a diverse range of backgrounds that reflects the communities we serve. Recognising our differences and acknowledging the benefit of having a range of perspectives in decision making.

Our approach to sustainability is aligned to our purpose of building better financial futures. We are committed to being a responsible participant in our markets and we seek to contribute to environmental, social and governance (ESG) matters to fulfil our responsibilities at a business level and to be a strong advocate of sustainability in our sector. 

We also believe in giving back to our local community and making a positive difference. That’s why all our colleagues are entitled to one paid day off a year to volunteer for a charity or local organisation they care about. This is a fantastic opportunity to use your skills for good, connect with colleagues outside the office, and support a cause close to your heart

Great talent comes in many forms, and we’re committed to building a diverse and inclusive team. Whilst a number of our roles do require specific qualifications and experience, and industry knowledge, we also value potential, unique perspectives, and transferable skills. If you’re excited about this opportunity but don’t meet every requirement, we’d still love to hear from you. 

Please note – we are an equal opportunities employer, authorised and regulated by the Solicitors Regulation Authority and Financial Conduct Authority. Pre-employment screening includes credit, fraud, criminal record, and 5-year reference checks.